Services

Frequently Asked Questions

Setup and configuration

  1. How do I configure dial-up networking?
    • For Windows
    • For Mac
  2. How do I set up my email account using a separate email program?
  3. How do I set up my Office Net member webpage?
  4. Do I need to enter DNS Server numbers for Dial-up networking?
  5. How do I change the dial-up access number?

General Questions

  1. Do I need to download any software to use the Office Net dial-up service?
  2. Do I need to submit any billing information when signing up for the 15-day free trial?
  3. How do I create a shortcut on my desktop for my dial-up networking connection?
  4. How do I make The Office Net my default connection?
  5. Why can’t I connect at 56K if I have a 56K Modem?
  6. How can I improve my connection speed?
  7. When I use the Office Net web email checker, I don’t see all my messages, but when I check using my email program, I see all my messages.  Why?
  8. Is there a limit to how long I can stay connected?
  9. Can I change my username and/or password?
  10. Do you sell or give out any of my information?
  11. Nothing happens once I get connected.  Why?
  12. When I load my web browser, The Office Net does not appear as my homepage.  Why?
  13. How do I relay mail?
  14. Does The Office Net offer a referral program?
  15. What is me e-mail server capacity?
  16. What is the attachment capacity per e-mail?
  17. How long are email messages stored on the server?

 

Setup and configuration

1. How do I configure the dial-up networking?

  • For any Windows based operating system (Windows 95/98, NT, 2000, ME, XP or CE), click here for detailed instructions.
  • For the Mac OS, click here for instructions.

2. How do I set up my email account using a separate email program?

For instructions on how to configure your email account, please click here

3. How do I set up my Office Net member webpage?

For instructions on how to set up your member webpage, please click here

5. Do I need to enter DNS Server numbers for Dial-up networking?

We recommend that you leave the DNS servers on automatic configuration.  For Windows operating systems, we suggest that you keep the option of “Server assigned name server addresses”

If you do choose to enter in the DNS server numbers manually, they are:

  • Primary DNS: 65.166.240.2
  • Secondary DNS: 65.166.244.2

6. How do I change the dial-up access number?

For Windows operating systems

  • On your desktop, double click on My Computer
  • Double click Control Panel
  • Double click Dial-Up Networking
  • In the dial-up networking folder, right click on your Office Net dial-up connection icon.  Then click Properties
  • Under the General Tab, enter in the dial-up access number you would like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

For Mac OS

  • Go to the Apple menu, select Control Panel, then select Remote Access
  • In the Number field, type in the access number you’d like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

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General Questions

1. Do I need to download any software to use the Office Net dial-up service?

No.  There is no software needed to use our service. Everything required to set up the internet connection is already installed on your computer. For Windows based operating systems, a dial-up connection can be set up through Dial-Up Networking.  For configuration instructions, please click here.

For Mac OS, there is also no software needed.  A connection can be set up through the Internet Setup Assistant.  For instructions, please click here.

Once the dial-up connection is set up, a connection can be established and then you can use your internet browser to surf the web or an email program to check your email.

3. How do I create a shortcut on my desktop for my dial-up networking connection?

For Windows operating systems:

  • On your desktop, double click on My Computer
  • Double click Control Panel
  • Double Click Dial-Up Networking
  • In the dial-up networking folder, right click on your Office Net dial-up connection icon.  Then click Create Shortcut

4. How do I make The Office Net my default connection?

For instructions on how to make The Office Net your default connection, please click here

5. Why can’t I connect at 56K if I have a 56K Modem?

There are many factors that can affect your connection speed.  Some of them are:

  • Modem speed
  • Modem type
  • Supported speed based on the dial-up number
  • Quality of phone lines in your area
  • User traffic at a given time

As a result, connection speeds tend to vary

6. How can I improve my connection speed?

For tips and tricks on improving connection speeds, please click here

7. When I use the Office Net web email checker, I don’t see all my messages, but when I check using my email program, I see all my messages.  Why?

Once emails are pulled from the email server, they are no longer stored there. If you were not to pull the email and check it online, then the messages would be there. You can also setup your program to leave the messages on your server. Please check your email program instructions for more information.

8. Is there a limit to how long I can stay connected?

If there is activity on the connection, there is no time limit to how long the account can remain connected.

If an account remains idle (no activity) for 20 minutes, the connection will be closed.

The Office Net provides unlimited internet access, so in terms of how many hours you can use for the month, there is no limit.

9. Can I change my username and/or password?

Yes, you may change your username and/or password at any time. In order to do so, you must call us at (509) 935-8941 and a customer service representative will be able to assist you.

10.  Do you sell or give out any of my information?

No, we do not sell or give out any of your personal information.

12.  Nothing happens once I get connected. Why?

Once you have established a connection with The Office Net, you can then open up your web browser (ie Internet Explorer or Netscape), e-mail program, chat program etc.  Since no software is installed with the Office Net setup, no programs will automatically load upon connection.

13.  When I load my web browser, The Office Net does not appear as my homepage. Why?

Since The Office Net does not install any software during setup, your web browser is not configured to make The Office Net your default homepage.  You can set your browser’s homepage to any website you wish.  To do so, go into the properties of your web browser.

16. What is my e-mail server capacity?
20 MegaBytes or 2000 messages, whichever comes first.

18. How long are e-mail messages stored on the server?
Forever.

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